Privacy Policy & Data Protection

1. Introduction
At Toya, we respect your privacy and are committed to protecting your personal information. This Privacy Policy explains how we collect, use, store, and protect your information when you visit our website or place an order.
 
2. Information We Collect
We may collect the following information:
Name
Email address
Phone number
Shipping and billing address
Payment information (processed securely through third-party payment providers)
Uploaded photos, logos, designs, and customization requests
Website usage information through cookies and analytics tools
 
3. How We Use Your Information
We use your information to:
Process and fulfill orders
Create customized products
Communicate about your order
Provide customer support
Improve our products and services
Comply with legal and regulatory obligations
 
4. Custom Designs and Uploaded Content
When customers upload photos, artwork, logos, or other files, these materials are used solely for the purpose of creating and delivering the requested products.
Customers are responsible for ensuring they have the legal right to use any submitted content.
 
5. Payment Processing
Payments are processed securely through trusted third-party providers such as Stripe, Klarna, and other supported payment services.
Toya does not store complete payment card information on its servers.
 
6. Data Sharing
We do not sell, rent, or trade personal information.
Information may be shared only with trusted service providers involved in:
Payment processing
Shipping and delivery
Website hosting and maintenance
Legal compliance
 
7. Data Security
We implement appropriate technical and organizational measures to protect personal information against unauthorized access, loss, misuse, or disclosure.
 
8. Cookies
Our website may use cookies and similar technologies to improve user experience, analyze website traffic, and enhance website functionality.
Users may manage cookie preferences through their browser settings.
 
9. Your Rights
Depending on applicable laws, including GDPR, you may have the right to:
Access your personal data
Correct inaccurate information
Request deletion of personal data
Restrict or object to certain processing activities
Request a copy of your stored data
 
10. Data Retention
We retain personal information only for as long as necessary to fulfill orders, provide customer support, comply with legal obligations, and resolve disputes.
 
11. Contact Information
If you have questions regarding this Privacy Policy or your personal information, please contact us through the contact details provided on our website.